Shipping Policy

Shipping Policy – ShukramaniStone.com

Effective Date: 26/04/2020

At ShukramaniStone.com, we aim to deliver your orders safely and on time. Our shipping process is transparent, reliable, and designed to give customers a smooth experience.

1. Delivery Locations

  • We offer delivery across India.

  • Orders are shipped through trusted courier partners such as Delhivery, Bluedart, DTDC, India Post, and other reliable logistics services.

2. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • During festive seasons or high-order periods, processing may take an additional day.

  • Orders requiring special handling or customization may require a little extra time.

3. Delivery Time

Estimated delivery time after dispatch:

  • Metro Cities: 3–5 business days

  • Other Cities/Towns: 4–7 business days

  • Remote / Difficult-to-reach Areas: 7–10 business days

Note: Delivery time may vary due to courier delays, weather conditions, holidays, transportation issues, or local restrictions.

4. Shipping Charges

  • Free Shipping is available above the minimum order value (displayed at checkout).

  • Standard shipping charges apply for orders below that value.

  • All shipping fees are clearly shown on the checkout page before you complete payment.

5. Order Tracking

  • After dispatch, you will receive a tracking link via WhatsApp, SMS, or Email.

  • You can check real-time delivery updates directly through the courier’s tracking page.

6. Packaging & Safety

We ensure secure and protective packaging, including:

  • Multi-layer protective cushioning

  • Tamper-resistant sealing

  • Safe placement of invoices or product certificates (if applicable)

Our goal is to ensure your order arrives safely and undamaged.

7. Delayed or Failed Delivery

Delivery delays may occur due to:

  • Incorrect or incomplete delivery address

  • Customer unavailability

  • Courier operational delays

  • Weather or transportation disruptions

  • Local restrictions or remote area logistics

If a shipment is returned to us due to failed delivery attempts, our team will contact you to arrange re-delivery.

8. International Shipping

  • Currently, we ship only within India.

  • International shipping is not available at this time.

9. Damaged or Missing Items

If your package arrives damaged, tampered, or incomplete:

  1. Take clear photos/videos of the package immediately

  2. Contact us within 24 hours of delivery

  3. Share proof with our support team

We will provide a resolution as per our Refund & Replacement Policy.

10. Address Change

  • Address updates can be done before dispatch.

  • Once the order is shipped, the address cannot be changed.

11. Customer Support

For any shipping-related queries:

We are committed to ensuring a smooth and hassle-free delivery experience.